:root {
    --primary-color: #005aa9; /* Verde oscuro de urvaseo.com */
    --secondary-color: #f5f6f5; /* Fondo claro */
    --text-color: #333333; /* Texto oscuro */
    --accent-color: #0369c3; /* Verde claro para hover */
    --error-color: #d32f2f; /* Rojo para errores */
    --success-color: #1766ab; /* Verde para éxito */
    --border-radius: 12px;
    --input-radius: 8px;
    --shadow: 0 10px 25px rgba(0, 0, 0, 0.1);
    --input-shadow: 0 2px 5px rgba(0,0,0,0.03);
    --focus-shadow: 0 0 0 3px rgba(0, 115, 165, 0.15);
    --section-bg: #f8fafc; /* Fondo para secciones */
    --transition: all 0.3s ease;
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
    font-family: 'Roboto', 'Arial', sans-serif;
}

body {
    color: var(--text-color);
    line-height: 1.6;
    padding: 40px;
    display: flex;
    justify-content: center;
    align-items: center;
    min-height: 100vh;
}

.container {
    max-width: 900px;
    width: 100%;
    background: #ffffff;
    padding: 48px;
    border-radius: var(--border-radius);
    box-shadow: var(--shadow);
    animation: fadeIn 0.6s cubic-bezier(0.16, 1, 0.3, 1);
}

@keyframes fadeIn {
    from { opacity: 0; transform: translateY(20px); }
    to { opacity: 1; transform: translateY(0); }
}

h1 {
    color: var(--primary-color);
    text-align: center;
    margin-bottom: 15px;
    font-size: 2.2em;
    font-weight: 700;
}

p.subtitle {
    text-align: center;
    margin-bottom: 40px;
    color: var(--text-color);
    font-size: 1.1em;
    max-width: 700px;
    margin-left: auto;
    margin-right: auto;
}

.form-section {
    background: var(--section-bg);
    padding: 1em 1.5em;
    margin-bottom: 1.3em;
    border-left: 5px solid var(--primary-color);
    box-shadow: var(--input-shadow);
}

.form-section h3 {
    color: var(--primary-color);
    margin-bottom: 20px;
    font-size: 1.3em;
    font-weight: 600;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

.form-group {
    position: relative;
    width: 100%;
}

label {
    display: block;
    margin-bottom: 8px;
    font-weight: 600;
    color: var(--primary-color);
    transition: color 0.3s;
    font-size: 0.95rem;
}

select, input[type="text"], input[type="date"], input[type="email"], input[type="tel"], textarea {
    width: 100%;
    padding: 14px 16px;
    border: 1px solid #e0e0e0;
    border-radius: var(--input-radius);
    font-size: 16px;
    color: var(--text-color);
    background-color: #fff;
    transition: var(--transition);
    box-shadow: var(--input-shadow);
}

.input-error {
    border-color: var(--error-color) !important;
    box-shadow: 0 0 0 3px rgba(211, 47, 47, 0.1) !important;
}

.mt-2{
    margin-top: 1.4em;
    margin-bottom: 1.2em;
}
select:focus, input:focus, textarea:focus {
    border-color: var(--accent-color);
    box-shadow: var(--focus-shadow);
    outline: none;
    transform: translateY(-1px);
}

textarea {
    resize: vertical;
    min-height: 140px;
}

input[type="file"] {
    padding: 12px;
    background: #fff;
    border: 1px dashed #ccc;
    cursor: pointer;
}

input[type="file"]:hover {
    border-color: var(--accent-color);
    background: #f0fdf4;
}

/* Dropzone Customization */
.custom-dropzone {
    border: 2px dashed var(--primary-color);
    border-radius: var(--border-radius);
    background: var(--section-bg);
    padding: 20px;
    text-align: center;
    transition: var(--transition);
}

.custom-dropzone:hover {
    background: #e6f0f5;
    border-color: var(--accent-color);
}

.custom-dropzone .dz-message {
    color: var(--primary-color);
    font-weight: 500;
}

.custom-dropzone .dz-preview .dz-image {
    border-radius: 8px;
}

.file-info {
    font-size: 13px;
    color: #666;
    margin-top: 6px;
}

/* Custom Checkbox */
.checkbox-group {
    display: block;
    padding: 0;
    background: transparent;
}

.custom-checkbox {
    display: flex;
    position: relative;
    padding-left: 35px;
    cursor: pointer;
    font-size: 1rem;
    user-select: none;
    align-items: center;
}

/* Hide the browser's default checkbox */
.custom-checkbox input {
    position: absolute;
    opacity: 0;
    cursor: pointer;
    height: 0;
    width: 0;
}

/* Create a custom checkbox */
.checkmark {
    position: absolute;
    top: 50%;
    transform: translateY(-50%);
    left: 0;
    height: 22px;
    width: 22px;
    background-color: #fff;
    border: 2px solid var(--primary-color);
    border-radius: 6px;
    transition: var(--transition);
}

/* On mouse-over, add a grey background color */
.custom-checkbox:hover input ~ .checkmark {
    background-color: #f1f8e9;
}

/* When the checkbox is checked, add a blue background */
.custom-checkbox input:checked ~ .checkmark {
    background-color: var(--primary-color);
    border-color: var(--primary-color);
}

/* Create the checkmark/indicator (hidden when not checked) */
.checkmark:after {
    content: "";
    position: absolute;
    display: none;
}

/* Show the checkmark when checked */
.custom-checkbox input:checked ~ .checkmark:after {
    display: block;
}

/* Style the checkmark/indicator */
.custom-checkbox .checkmark:after {
    left: 7px;
    top: 3px;
    width: 5px;
    height: 10px;
    border: solid white;
    border-width: 0 2px 2px 0;
    transform: rotate(45deg);
}

.label-text {
    color: var(--text-color);
}

/* Submit Button */
.submit-btn {
    background: var(--primary-color);
    color: #ffffff;
    padding: 16px;
    border: none;
    border-radius: var(--border-radius);
    font-size: 1.2em;
    font-weight: 600;
    cursor: pointer;
    width: 100%;
    transition: var(--transition);
    box-shadow: 0 4px 6px rgba(0,0,0,0.1);
    margin-top: 20px;
}

.submit-btn:hover:not(:disabled) {
    background: var(--accent-color);
    transform: translateY(-2px);
    box-shadow: 0 6px 12px rgba(0,0,0,0.15);
}

.submit-btn:disabled {
    background-color: #a0aec0;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
    opacity: 0.7;
}

.privacy-link {
    color: var(--primary-color);
    text-decoration: none;
    font-weight: 600;
    border-bottom: 1px solid transparent;
    transition: border-color 0.3s;
}

.privacy-link:hover {
    color: var(--accent-color);
    border-bottom-color: var(--accent-color);
}

.error {
    color: var(--error-color);
    font-size: 14px;
    margin-top: 5px;
    display: none;
}

.incident-description {
    background: #e8f5e9; /* Light green tint matching primary */
    padding: 15px;
    border-radius: var(--border-radius);
    margin-top: 10px;
    font-size: 14px;
    color: var(--primary-color);
    border-left: 4px solid var(--primary-color);
    display: none;
}

.incident-description-box {
    display: none;
    margin-top: 10px;
    padding: 12px;
    background: #f1f8e9;
    border-radius: 6px;
    font-size: 0.9em;
    color: #33691e;
    border: 1px solid #c5e1a5;
}


/* Responsive */
@media (max-width: 650px) {
    body {
        padding: 20px;
    }
    .container {
        padding: 24px;
    }
    h1 {
        font-size: 1.8em;
    }
    .form-section {
        padding: 16px;
    }
    .form-row {
        grid-template-columns: 1fr;
        gap: 0;
    }
}

.hidden { display: none !important; }
.fade-in { animation: fadeIn 0.5s ease-in; }
@keyframes fadeIn { from { opacity: 0; } to { opacity: 1; } }

/* Dropzone Premium Styling - Remove Button at Top */
.dropzone .dz-preview {
    position: relative !important;
    overflow: visible !important;
    margin: 10px !important;
}

.dropzone .dz-preview .dz-remove {
    position: absolute !important;
    top: -10px !important;
    right: -10px !important;
    background: #e74c3c !important;
    color: white !important;
    width: 28px !important;
    height: 28px !important;
    line-height: 24px !important;
    text-align: center !important;
    border-radius: 50% !important;
    font-size: 0 !important; /* Hide the word 'Eliminar' */
    text-decoration: none !important;
    z-index: 1000 !important;
    transition: all 0.2s ease !important;
    box-shadow: 0 3px 8px rgba(0,0,0,0.3) !important;
    border: 2px solid #fff !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
}

.dropzone .dz-preview .dz-remove::before {
    content: '×'; /* Multiply symbol for the X */
    font-size: 20px !important;
    font-weight: bold !important;
    margin-top: -2px;
}

.dropzone .dz-preview .dz-remove:hover {
    background: #c0392b !important;
    transform: scale(1.15) rotate(90deg);
    cursor: pointer;
}

/* --- ESTILOS DEL MODAL Y CONSULTA --- */
.header-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 15px;
    flex-wrap: wrap;
    gap: 15px;
}

.header-actions h1 {
    margin-bottom: 0;
}

.consult-btn {
    background-color: var(--secondary-color);
    color: var(--primary-color);
    border: 2px solid var(--primary-color);
    padding: 10px 20px;
    border-radius: var(--border-radius);
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition);
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 0.95em;
}

.consult-btn:hover {
    background-color: var(--primary-color);
    color: #ffffff;
}

/* Modal */
.modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.5);
    z-index: 1000;
    display: flex;
    justify-content: center;
    align-items: center;
    backdrop-filter: blur(5px);
    opacity: 0;
    visibility: hidden;
    transition: opacity 0.3s ease, visibility 0.3s ease;
}

.modal:not(.hidden) {
    opacity: 1;
    visibility: visible;
}

.modal-content {
    background: #ffffff;
    padding: 40px;
    border-radius: var(--border-radius);
    width: 90%;
    max-width: 650px;
    position: relative;
    box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.25);
    transform: scale(0.95);
    transition: transform 0.3s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    max-height: 90vh;
    overflow-y: auto;
}

.modal:not(.hidden) .modal-content {
    transform: scale(1);
}

.close-modal {
    position: absolute;
    top: 20px;
    right: 20px;
    font-size: 28px;
    font-weight: bold;
    color: #888;
    cursor: pointer;
    transition: color 0.2s;
    line-height: 1;
}

.close-modal:hover {
    color: var(--error-color);
}

.modal h2 {
    color: var(--primary-color);
    margin-bottom: 5px;
    font-size: 1.8em;
}

.modal-subtitle {
    color: #666;
    margin-bottom: 25px;
    font-size: 0.95em;
}

/* Search Group */
.search-input-wrapper {
    display: flex;
    gap: 10px;
}

.btn-search {
    background: var(--primary-color);
    color: white;
    border: none;
    padding: 0 25px;
    border-radius: var(--input-radius);
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition);
    display: flex;
    align-items: center;
    justify-content: center;
    min-width: 120px;
}

.btn-search:hover:not(:disabled) {
    background: var(--accent-color);
}

.btn-search:disabled {
    opacity: 0.8;
    cursor: not-allowed;
}

/* Loader */
.loader {
    width: 20px;
    height: 20px;
    border: 3px solid rgba(255,255,255,0.3);
    border-radius: 50%;
    border-top-color: #fff;
    animation: spin 1s ease-in-out infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* Result Card */
.consult-result {
    margin-top: 30px;
    border-top: 1px solid #eee;
    padding-top: 25px;
    animation: slideUp 0.4s ease;
}

@keyframes slideUp {
    from { opacity: 0; transform: translateY(20px); }
    to { opacity: 1; transform: translateY(0); }
}

.result-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
    padding-bottom: 15px;
    border-bottom: 2px dashed #e0e0e0;
}

.ticket-badge {
    background: #f1f8e9;
    padding: 8px 15px;
    border-radius: 20px;
    font-weight: bold;
    color: var(--primary-color);
    border: 1px solid #c5e1a5;
    font-size: 1.1em;
}

.status-badge {
    padding: 6px 15px;
    border-radius: 20px;
    font-size: 0.85em;
    font-weight: bold;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.status-pending { background: #fff3cd; color: #856404; border: 1px solid #ffeeba; }
.status-in-progress { background: #cce5ff; color: #004085; border: 1px solid #b8daff; }
.status-resolved { background: #d4edda; color: #155724; border: 1px solid #c3e6cb; }
.status-closed { background: #e2e3e5; color: #383d41; border: 1px solid #d6d8db; }
.status-default { background: #e2e3e5; color: #383d41; border: 1px solid #d6d8db; }

.result-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 15px;
    margin-bottom: 25px;
}

.data-item {
    background: var(--section-bg);
    padding: 15px;
    border-radius: var(--input-radius);
    border-left: 4px solid var(--accent-color);
}

.data-label {
    display: block;
    font-size: 0.75em;
    color: #777;
    margin-bottom: 6px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    font-weight: 600;
}

.data-value {
    font-weight: 500;
    color: var(--text-color);
    word-break: break-word;
    font-size: 0.95em;
}

.data-item.full-width {
    grid-column: 1 / -1;
}

.files-section h4 {
    color: var(--primary-color);
    margin-bottom: 12px;
    font-size: 1.1em;
    display: flex;
    align-items: center;
    gap: 8px;
}

.file-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.file-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: #fff;
    padding: 12px 15px;
    border-radius: var(--input-radius);
    border: 1px solid #e0e0e0;
    transition: transform 0.2s;
}

.file-item:hover {
    transform: translateY(-2px);
    box-shadow: var(--input-shadow);
    border-color: var(--accent-color);
}

.file-name {
    font-size: 0.9em;
    color: var(--text-color);
    display: flex;
    align-items: center;
    gap: 10px;
    font-weight: 500;
}

.file-actions {
    display: flex;
    gap: 8px;
}

.file-actions a {
    text-decoration: none;
    font-size: 0.8em;
    font-weight: bold;
    padding: 6px 12px;
    border-radius: 4px;
    transition: all 0.2s;
    display: inline-flex;
    align-items: center;
    gap: 5px;
}

.btn-view {
    color: var(--primary-color);
    background: rgba(0, 90, 169, 0.1);
}

.btn-view:hover { 
    background: var(--primary-color);
    color: white;
}

.btn-download {
    color: #28a745;
    background: rgba(40, 167, 69, 0.1);
}

.btn-download:hover { 
    background: #28a745;
    color: white;
}

.error-msg {
    color: var(--error-color);
    font-size: 0.9em;
    margin-top: 10px;
    display: none;
    padding: 10px;
    background: #fdf5f5;
    border-radius: var(--input-radius);
    border-left: 3px solid var(--error-color);
}
.error-msg:not(.hidden) {
    display: block;
}